Privacy Policy
Swan City Cabs and Swan Admin App
Swan City Cabs respects your privacy. This Privacy Policy explains how Swan City Cabs collects, uses, stores, and protects information through our website, customer services, and the Swan Admin app.
The Swan Admin app is an internal dispatch and booking management app used only by authorised Swan City Cabs staff and administrators.
Information We Collect
Depending on how the service is used, we may collect the following information:
Contact Information
We may collect names, phone numbers, and email addresses for account access, customer booking records, dispatch communication, and support.
Account and Login Information
For authorised admin users, we may collect account identifiers, login details, role/access status, admin permissions, access windows, blocked/unblocked status, and related account records.
Booking and Job Information
We may collect taxi booking and dispatch details, including pickup and drop-off locations, trip date and time, vehicle type, passenger count, fare estimate, booking status, job actions, driver/admin actions, cancellation details, and related operational records.
Location Information
The Swan Admin app may collect admin location information during authorised work periods or allocated access times. This is used for dispatch coordination, live job management, safety, and operational visibility for authorised staff.
Device and Notification Information
We may collect device identifiers or push notification tokens so the app can send important job alerts, booking updates, dispatch action notifications, and scheduled job reminders.
Uploaded Files or Images
If enabled, authorised admins may upload receipt images, proof screenshots, or related operational documents. These files are used only for business records, commission review, or dispatch administration.
Diagnostics and Technical Information
We may collect limited technical information such as app errors, crash information, device type, operating system, and performance logs to keep the app reliable and secure.
How We Use Information
- Provide taxi booking and dispatch services
- Manage customer bookings and job updates
- Allow authorised admins to access the Swan Admin app
- Manage admin roles, access windows, and permissions
- Coordinate live dispatch operations
- Send job notifications and scheduled reminders
- Maintain records for commissions, payments, and operational reporting
- Improve app reliability, security, and performance
- Respond to customer or admin support requests
- Comply with legal, safety, and business obligations
Data Sharing
We do not sell personal information.
- Website and app hosting providers
- Database and backend service providers
- SMS, email, and notification providers
- Payment or booking service providers where applicable
- Support, security, or technical service providers
These providers are used only to support app functionality, dispatch operations, communication, security, and business records.
Third-Party Services
Our systems may use third-party services such as Supabase, Expo, Google Maps/Places, Twilio, email/SMS providers, hosting platforms, and other operational tools.
These services may process limited data as required to provide app functionality, location features, notifications, authentication, booking management, and system reliability.
Tracking and Advertising
Swan Admin does not use collected admin location or account information for advertising tracking.
We do not sell data to advertisers.
We do not use Swan Admin app data to track users across other companies’ apps or websites.
Data Storage and Security
We take reasonable steps to protect information from unauthorised access, misuse, loss, or disclosure.
Access to Swan Admin is limited to authorised staff and administrators. Admin permissions, access times, and account status may be controlled by the owner or authorised management.
Data Retention
We keep information for as long as needed for booking records, dispatch operations, business reporting, commission records, legal obligations, support, and security.
When information is no longer required, we may delete, anonymise, or securely retain it according to business and legal requirements.
Location Privacy
Location access in the Swan Admin app is used for dispatch coordination and operational visibility.
Location access may be limited to authorised work periods or allocated access times depending on admin permissions.
Users can manage location permission through their device settings, but disabling location may limit some dispatch features.
Push Notifications
The Swan Admin app may send push notifications for new jobs, job updates, action updates, scheduled job reminders, and other important operational alerts.
Users can manage notification permissions through device settings, but disabling notifications may affect the ability to receive job alerts.
User Rights and Choices
Depending on applicable law, users may request access, correction, or deletion of personal information by contacting Swan City Cabs.
Some operational records may need to be retained for legal, safety, dispute, accounting, or business record purposes.
Children’s Privacy
The Swan Admin app is not intended for children. It is an internal business app for authorised staff and administrators.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated effective date.
Contact Us
For privacy questions or requests, contact: