Terms and Conditions

Clear booking terms for Swan City Cabs

These terms explain how Swan City Cabs handles booking confirmations, fare estimates, airport pickups, delays, cancellations, payment options, and vehicle availability.

Booking confirmation

A booking is treated as confirmed once Swan City Cabs accepts the request and sends confirmation through the website, SMS, or another supported contact method.

Fixed fare estimates

Fare estimates shown on the website are based on the route, booking time, selected vehicle, and any applicable extras. Final pricing can change if the entered address, route, waiting time, or service details change.

Airport pickup note

Airport pickups may include an airport pickup fee where applicable. Please include the correct terminal and flight details when booking so pickup timing can be adjusted where possible.

Waiting time and delays

Traffic, road closures, event conditions, and flight changes can affect travel and pickup timing. Availability depends on driver location, booking time, and the accuracy of the booking information provided.

Cancellations and no-shows

If you need to cancel, please do so as early as possible through the available booking or tracking options. Late cancellations or no-shows may affect service availability for future bookings and may attract charges where applicable.

Vehicle options and availability

Baby seat, Swan Maxi Cabs, and wheelchair options are subject to availability at the time of booking. If you need a specific setup, include it in the booking and contact Swan City Cabs before travel if you need confirmation.

Payment options

CabCharge, card payments, and other supported payment options may be available depending on the booking and vehicle. If you need a specific arrangement, contact Swan City Cabs before travel so the best option can be confirmed.

Contact details

Swan City Cabs
Phone: +61 400 757 549
Email: swancitycabs@gmail.com